UX Roundup: Benchmarking Office Work | AI Undermines Billable Hours | AI as Delegate | Error Recovery | Pareto Frontier | Left-Digit Effect | Empty States | AI Use Differences | Educational Video
Chinese AI models deliver 64% of entry-level human office-work quality in new benchmark | AI breaks the billable-hours model for consulting and shifts it to outcome-based pricing | Workers delegate whole tasks to AI but rarely review the output | Turning error messages into recovery tools | The Pareto Frontier of advancing AI capabilities | The left-digit effect is why $2.99 outsells the simpler $3.00 | Alleviating the empty-screen problem | AI usage may follow a power law in
Jakob Nielsen
Aug 2418 min read
Future is Lean, Mean, and Scary for UX Agencies
Increasing in-house UX maturity coupled with AI’s productivity explosion threatens the survival of UX consultancies and design agencies.
Jakob Nielsen
Feb 19, 20256 min read
UX Roundup: AI Research Window | AI Skill Substitution | World Economic Forum Predicts More UX Jobs | AI-UX Consultant | Bad Bird Lip-Synch
Closing AI research window | Inflection point for AI skill substitution | UX job growth | AI-UX consulting | Animating cute animals
Jakob Nielsen
Jan 20, 20259 min read
Service as a Software: The New SaaS
AI-provisioned intelligence will become almost free, and instantly available. AI ll take over much work as a packed instant service provider
Jakob Nielsen
Dec 19, 202415 min read
UX Roundup: IDEO Cut in Half | Dall-E Characters | AI New UI Paradigm
Design firm IDEO cut half of staff since 2020 (most layoffs in 2023) | In analytics, define Overall Evaluation Criterion aligning w business
Jakob Nielsen
Nov 6, 20236 min read