User Research | UX Tigers

Watch What Users Do, Don’t Listen to What They Say: Revealed Preferences vs. the Query Effect

Jakob Nielsen

1 hour ago
5 min

Watch What Users Do, Don’t Listen to What They Say: Revealed Preferences vs. the Query Effect

Actions speak louder than words. Observation trumps inquiry. Reality defies expectation. Abandon self-reported bias and focus on observation

UX Roundup: AI Empathy | Submit Buttons | European Job Changes | Runway AI Video | Writing Questions for User Research | Leonardo Sold | Midjourney New Release

Jakob Nielsen

Aug 5
11 min

AI shows more empathy than human doctors | “Submit” considered harmful | Europe too slow for AI | Prompt AI for user research questions

UX Roundup: UX Secrets | Figma AI | AI Style Variation | Dark AI | Respect for UX | User Research & AI | Claude 3.5

Jakob Nielsen

Jul 1
9 min

No secrets in UX | Figma GenUI | Image stylistic variations in generative AI | AI used for dark design | How to get respect for UX

UX Roundup: How UX Researchers Use AI | Integrate AI With Existing App | Short Videos | New Remote Research Tool | Business School AI

Jakob Nielsen

Apr 8
8 min

UX Roundup: How UX Researchers Use AI | Integrate AI With Existing App | Short Videos | New Remote Research Tool | Business School AI

Study of how user researchers use AI | Integrating AI within an existing software product | Short highlights from Jakob’s recent videos

UX Roundup: Pilot Testing | AI Companions | Dark Design Patterns: An Australian Warning | Usability Testing Templates | No-Registration ChatGPT

Jakob Nielsen

Apr 5
8 min

UX Roundup: Pilot Testing | AI Companions | Dark Design Patterns: An Australian Warning | Usability Testing Templates | No-Registration ChatGPT

Iterative user research | Pilot study | AI Companions | Dark design | Templates for usability studies

Jakob Nielsen

Apr 3
9 min

User Research with Humans vs. AI

AI offers many benefits in user research and can enhance, but not replace, the human touch in user-centered design.

Jakob Nielsen

Mar 6
6 min

Embrace AI’s Uncertainty in UX

AI’s probabilistic nature changes all areas of user experience, impacting users, UX researchers, and designers.

UX Roundup: AI As General-Purpose Tech | AI Can Do Card Sorting | Mental Models | ChatGPT Lazy Fix | New Song

Jakob Nielsen

Feb 5
9 min

UX Roundup: AI As General-Purpose Tech | AI Can Do Card Sorting | Mental Models | ChatGPT Lazy Fix | New Song

AI is a general-purpose technology that can double economic growth | Comparing human card sorting with AI categorization

Jakob Nielsen

Feb 1
8 min

What AI Can and Cannot Do for UX

AI can already perform many UX tasks. It will do more in the future, including maybe UI design. But AI will not replace watching users.

UX Roundup: Product Simplification | Big Text Boxes | Reporting UX Research | UX Jobs | New/Old UX

Jakob Nielsen

Jan 15
6 min

UX Roundup: Product Simplification | Big Text Boxes | Reporting UX Research | UX Jobs | New/Old UX

Simplifying product lines saves money | Anchor users’ expectations for how much to write by making text entry boxes bigger | Reporting on UX

UX Roundup: Live Tomorrow | Irrelevant User Research | Good Taste or Numbers | UX Business Impact

Jakob Nielsen

Dec 4, 2023
6 min

UX Roundup: Live Tomorrow | Irrelevant User Research | Good Taste or Numbers | UX Business Impact

Wasting user research on low-value questions | Frame UX work for higher business impact | AI impact on the design profession: good taste

UX Roundup: OpenAI Announcements | GitHub AI Keynote | Jakob’s Razor for UX | Midjourney Beta

Jakob Nielsen

Nov 13, 2023
9 min

UX Roundup: OpenAI Announcements | GitHub AI Keynote | Jakob’s Razor for UX | Midjourney Beta

UX hot take on OpenAI’s keynote announcements | Jakob’s Razor: don’t overcomplicate matters and start with a qualitative user test w 5 users

UX News: Winning UX Tools | Error Messages | Showing Payment Options | Virtual Girlfriend

Jakob Nielsen

Sep 18, 2023
7 min

UX News: Winning UX Tools | Error Messages | Showing Payment Options | Virtual Girlfriend

Award-Winning AI-Enabled UX Design & Research Tools You Need to Try | Flow chart for better error messages | Alternate payment options

Replication Crisis in Website Analytics: The Trouble with UX Stats

Jakob Nielsen

Sep 15, 2023
9 min

Replication Crisis in Website Analytics: The Trouble with UX Stats

Many analytics results are wrong. Better tests will be more expensive and identify fewer design winners. This lowers ROI from analytics.

UX News: Discount Envy | AI for All | GUI Toggle Design | Tradeshow User Research | Lightweight UI

Jakob Nielsen

Sep 11, 2023
8 min

UX News: Discount Envy | AI for All | GUI Toggle Design | Tradeshow User Research | Lightweight UI

Coupon-code fields make ecommerce shoppers green with discount envy | Guidelines for toggle switch design | User research at tradeshows

Jakob Nielsen

Aug 28, 2023
5 min

UX News Roundup for August 28

UX News Roundup: A collection of recommended links with comments.

Jakob Nielsen

Aug 21, 2023
12 min

Why and How to Execute UX (Part 2 of 2 of Jakob Nielsen’s UX Basics Article)

The definitive article on user experience, delineating the reasons for implementing UX and the main methods to do so. (Part 2 of 2)

Apple Vision Pro for Eyetracking Studies

Jakob Nielsen

Jun 9, 2023
2 min

Apple Vision Pro for Eyetracking Studies

Compelling (if niche) application for Apple Vision Pro: Eyetracking in user research.

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