

UX Roundup: IDEO Cut in Half | Dall-E Characters | AI New UI Paradigm
Design firm IDEO cut half of staff since 2020 (most layoffs in 2023) | In analytics, define Overall Evaluation Criterion aligning w business

Jakob Nielsen
Nov 6, 20236 min read


2,500% ROI from Microsoft Office AI Copilot
Summary: An advertising agency experienced huge gains relative to monthly costs from deploying the AI Copilot product from Microsoft....

Jakob Nielsen
Nov 3, 20234 min read


AI Visualizing AI: Beyond the Robot Stereotype
AI creativity tested by challenging 3 leading generative models to conceptualize “artificial intelligence” without resorting to robots.

Jakob Nielsen
Nov 1, 20238 min read


Professional Growth for a Solo UX Practitioner
Strategy for a UX professional to gain skills and professional acumen despite being the only UX specialist in a company.

Jakob Nielsen
Oct 27, 202310 min read


4 Degrees of Anthropomorphism in Using AI
People often treat an AI as another person at different degrees of fidelity. Anthropomorphism serves as a cognitive bridge to understand AI.

Jakob Nielsen
Oct 22, 20235 min read


Unreliability of AI in Evaluating UX Screenshots
Case study of ChatGPT evaluating 12 e-commerce screenshots: Most AI-driven redesign suggestions were inconsistent and untrustworthy.

Jakob Nielsen
Oct 20, 20237 min read


Getting Started with AI for UX
Use generative-AI tools to support and enhance your UX skills — not to replace them. Start with small UX tasks, and watch out for bad advice

Jakob Nielsen
Oct 18, 202315 min read


Analyzing Qualitative User Data at Enterprise Scale With AI: The GE Case Study
Deriving UX insights from masses of qualitative user data is hard. AI-assisted sifting of individual user comments humanizes heaps of data.

Jakob Nielsen
Oct 13, 202310 min read


AI Companions: Good or Bad for Users?
AI companions are a killer app because users like that their AI friend is non-judgmental, always there, kind, and agreeable.

Jakob Nielsen
Oct 4, 20236 min read


UX News: ChatGPT Web Browsing | Evil Apple | AI Organizational Change | Elon Musk | 101 UX Countries
UX News for Oct. 2, 2023: ChatGPT’s web browsing too shallow to impress | Apple’s subscription revenue greed causes dark design patterns.

Jakob Nielsen
Oct 2, 202310 min read


3 Wishes for AI UX
AI requires three transformative shifts: tight UX in AI development, a hybrid interface of GUI plus prompts, and Super-AI integration.

Jakob Nielsen
Sep 27, 20239 min read


UX News: AI User Behaviors | Brevity | My vs. Your | Design for Legacy | Screentime for Toddlers
UX News for Sept 25: AI user behaviors, UX writing, design for legacy systems, screen exposure and childhood development

Jakob Nielsen
Sep 24, 20235 min read


Navigating the Web with Text vs. GUI Browsers: AI UX Is 1992 All Over Again
Only after GUI browsers launched in 1993 did the web explode. AI needs a similar GUI revolution in usability.

Jakob Nielsen
Sep 22, 20234 min read


AI Helps Elite Consultants: Higher Productivity & Work Quality, Narrower Skills Gap
Consultants at a top-3 company had 33% higher productivity and achieved a 40% quality gain when using AI.

Jakob Nielsen
Sep 20, 20237 min read


UX News: Winning UX Tools | Error Messages | Showing Payment Options | Virtual Girlfriend
Award-Winning AI-Enabled UX Design & Research Tools You Need to Try | Flow chart for better error messages | Alternate payment options

Jakob Nielsen
Sep 18, 20237 min read


UX Angst of 2023-24
The UX sky’s not falling; it’s reshaping. AI integration will facilitate a UX renaissance, while the profession’s growth shows viability.

Jakob Nielsen
Sep 13, 202313 min read


AI’s Role in Human-AI Symbiosis: Originator or Refiner
It is cheaper to let AI take the initiative in human–AI collaborations where it generates a range of initial ideas for humans to winnow.

Jakob Nielsen
Sep 6, 20237 min read


UX News: Infant Screen Use | UX Salaries Drop | UX Haikus | Single-Word Prompts | AI Awareness
UX News: Infant Screen Use | UX Salaries Drop | UX Haikus | Single-Word Prompts | AI Awareness

Jakob Nielsen
Sep 4, 202310 min read


Classic Usability Important for AI
AI products are fraught with basic usability errors, violating decades-old UX findings. Simple fixes will save AI users much pain.

Jakob Nielsen
Sep 1, 20238 min read


Search vs. AI: What’s Faster?
User productivity was 158% higher when answering questions with ChatGPT than with Google. Satisfaction scores were higher for AI than search

Jakob Nielsen
Aug 30, 20237 min read
