AI products are fraught with basic usability errors, violating decades-old UX findings. Simple fixes will save AI users much pain.

User productivity was 158% higher when answering questions with ChatGPT than with Google. Satisfaction scores were higher for AI than search

Average wages are flat for the first 50 years after a major economic revolution. AI is a revolution, but with a different outcome.

AI tools analyze large volumes of content & provide metrics like readability, style, & sentiment. Track content quality at scale, over time.

12 research studies confirm that AI’s creativity surpasses humans in sheer idea abundance. Yet human-AI co-creation performs even better.

Job candidates must showcase AI skills in portfolios. Hiring managers must change recruiting to select applicants with combined UX/AI skills

AI overwhelmingly surpasses humans at creative ideation, at least in the idea-producing stage of the diverge-converge model.

AI needs much faster response time to meet human demands, which remain unaltered from previous UI paradigms.

It is important for all companies to increase employee understanding of AI. This is particularly important for knowledge-intensive work.

Torment users with alternating emotions of euphoria and anguish as AI metes out sublime or disastrous pictures with wanton unpredictability.

Productivity gains from AI will obliterate many jobs, but people adapt and create new work. Humans always crave more, inventing new products

Case study of using AI to critique student presentations.

Generative AI tools often produce text at high reading levels, posing difficulty for low-literacy users. A copy review is imperative.

UX professionals underestimate the measured productivity gains from AI tools, whereas they overestimate the growth of the economy.

Software developers who use AI-powered tools when programming experience greater job satisfaction and creative fulfillment.

Juice the creative output of old knowledge workers with a wide range of AI-created ideas.

Hands-on experience with AI tools makes business professionals more likely to be optimistic about the future prospects of AI in business.

UX professionals must seize the AI career imperative or become irrelevant.

What’s hype, what’s real in next-generation user interfaces? Data from real use tell the difference.

Generative AI improves user performance by 66% across 3 case studies. Complex tasks have bigger gains, less-skilled workers benefit the most