It used to be "buyer beware" for the usability of products (like the Ford T), but now consumer reviews often warn customers of bad design.

UX analysis of the FTC lawsuit accusing Amazon.com of employing dark design patterns in its subscribe and unsubscribe workflows.

Computer users experience frustration a shocking 11% of the time. 2/3 of frustrations are caused by bad implementations.

UX professionals must seize the AI career imperative or become irrelevant.

Compelling (if niche) application for Apple Vision Pro: Eyetracking in user research.

What’s hype, what’s real in next-generation user interfaces? Data from real use tell the difference.

Generative AI improves user performance by 66% across 3 case studies. Complex tasks have bigger gains, less-skilled workers benefit the most

Prompts for intent-based outcomes require users to be articulate in writing prose, which is a challenge for half of the population.

AI systems are launching the 3rd user-interface paradigm in the history of computing: intent-based outcome specification.

Reading skills study of 4th graders in 65 countries found drops since 2016. UX implications as poorer readers grow up & join the workforce.